SHIPPING & RETURNS
Shipping Policy
Shipping
Shipping Policy for Xrossover Apparel
Thank you for shopping with Xrossover Apparel! Below is our shipping policy to ensure a smooth and reliable delivery process.
Order Processing Time
• Orders are processed Monday through Friday, excluding holidays.
• Standard order processing time is 1-3 business days. During high-volume periods, processing may take up to 5 business days.
Shipping Methods and Delivery Times
• Standard Shipping: Estimated delivery within 5-7 business days after processing.
• Expedited Shipping: Estimated delivery within 2-3 business days after processing.
• International Shipping: Estimated delivery within 7-14 business days, depending on the destination and customs clearance.
Note: Delivery times are estimates and may vary due to carrier delays or unforeseen circumstances.
Shipping Rates
• Shipping rates are calculated at checkout based on the destination, shipping method, and total weight of your order.
Order Tracking
• Once your order ships, you will receive a confirmation email with tracking information.
• Please allow up to 24 hours for the tracking link to update.
International Shipping
• Customers are responsible for any customs duties, taxes, or additional fees imposed by their country’s customs department.
• Delays caused by customs are beyond our control.
Address Accuracy
• Please ensure all shipping information is accurate at checkout. Xrossover Apparel is not responsible for delays or non-delivery due to incorrect addresses.
Lost or Damaged Packages
• If your package is lost or arrives damaged, please contact us at Xrossoverthreads@gmail.com within 7 days of delivery.
• For damaged items, include photos of the damage for faster resolution.
Changes or Cancellations
• If you need to make changes to your order or shipping details, please contact us immediately atXrossoverthreads@gmail.com.
• Once an order is shipped, changes or cancellations cannot be made.
Thank you for choosing Xrossover Apparel! We’re committed to providing you with quality products and excellent service.
For further inquiries, feel free to reach out to our support team at Xrossoverthreads@gmail.com
Return & Exchange Policy
At XO Apparel, we’re committed to ensuring you’re satisfied with your purchase. If you’re not completely happy, we’re here to assist.
Return Guidelines
• Eligibility: Items must be returned within 30 days of purchase, unused, unwashed, and in their original condition with tags attached.
• Non-Returnable Items: Sale items, customized products, or items marked as final sale are not eligible for return.
How to Return
1. Email Xrossoverapparel@gmail.com with your order number and reason for return.
2. If returning a damaged item, include clear, clean pictures of the damage for review.
3. Package your item securely and include a copy of your order confirmation or receipt.
4. Ship your return to:
Sinner Saved by Grace Apparel
56 Majill Ln.
Dover, DE 19901
Note: Customers are responsible for return shipping costs unless the item was received damaged or incorrect.
Refunds
• Refunds will be issued to your original payment method within 5-7 business days of receiving your return.
• Original shipping costs are non-refundable.
If you have questions, contact us at Xrossoverapparel@gmail.com. We’re here to help!