Store Policy

Customer Care

At XO XROSSOVER, your experience matters just as much as your style. Whether you have questions, concerns, or just need a little help with your order, we’re here to make sure you feel seen, heard, and taken care of—because this is more than merch. It’s family.

Need Help?

Got questions about sizing, shipping, or returns? Hit us up!

Email: xrossoverthreads@gmail.com

Response Time: Within 24-48 hours (excluding Sundays and holidays)

Shipping & Delivery

All orders are processed within 2-4 business days. Shipping times vary based on your location. You’ll receive a confirmation email with tracking info once your order is on the way.

Privacy & Safety

Your info stays secure.

We don’t share or sell your data.

Safe checkouts. Trusted transactions.

XO | XROSSOVER

We protect what matters.

Privacy Policy – XO XrossOver

At XO XrossOver, we are committed to protecting your privacy and providing a safe, secure shopping experience. This Privacy Policy outlines how we collect, use, and protect your information.

1. Information We Collect

When you place an order, sign up for emails, or interact with our site, we may collect:

• Name, email, shipping address, and phone number

• Payment info (securely processed, not stored)

• Browsing behavior via cookies (for a smoother experience)

2. How We Use Your Info

We use your information to:

• Process and deliver your order

• Keep you updated on your purchase

• Send product drops, deals, and XO updates (with your permission)

• Improve website functionality and user experience

3. Sharing Your Information

We do not sell or rent your personal information.

Your data is only shared with trusted third-party partners (like payment processors or delivery services) to fulfill your order safely.

4. Data Protection

Our site is encrypted with Secure Socket Layer (SSL) technology to protect your data. We monitor our systems and update them regularly to prevent breaches and fraud.

5. Your Rights

You can:

• Access or update your personal information

• Unsubscribe from emails anytime

• Request deletion of your data

6. Cookies

We use cookies to enhance your experience (e.g., remembering items in your cart). You can disable cookies in your browser settings.

7. Contact Us

If you have any questions about your privacy or security:

Email: support@xrossoverapparel.com

We aim to respond within 24-48 hours.

XO | XROSSOVER

Your trust is covered. Your faith is honored.